enhance: auto-identify customers and add new tools

- Agent now auto-calls find_customer_by_identifier when user provides identifier
- Added register_customer and check_mcp_connection tools
- Refactored chat_hook to resume existing conversations from state
- Reduced default max_iterations (100) and timeout (15s)

src/naliiabot/bot/agent/agent.py

@@ -17,8 +17,8 @@ class AgentConfig:
         "helpful assistant that can call tools when needed."
         " Always respond with a message."
     )
-    max_iterations: int = 200
+    max_iterations: int = 100 
-    timeout_seconds: float = 30.0
+    timeout_seconds: float = 15.0
 
 
 class Agent:
@@ -135,12 +135,12 @@ class Agent:
         """Construye el grafo de estado completo."""
         agent_builder = StateGraph(MessagesState)
 
-        agent_builder.add_node("identify_customer", self._identify_customer_node)
+        # agent_builder.add_node("identify_customer", self._identify_customer_node)
         agent_builder.add_node("llm_call", self._llm_call_node)
         agent_builder.add_node("tool_node", self._tool_node)
 
-        agent_builder.add_edge(START, "identify_customer")
+        agent_builder.add_edge(START, "llm_call")
-        agent_builder.add_edge("identify_customer", "llm_call")
+        # agent_builder.add_edge("identify_customer", "llm_call")
         agent_builder.add_conditional_edges(
             "llm_call", self._should_continue, {"tool_node": "tool_node", END: END}
         )
@@ -226,6 +226,7 @@ class Agent:
             return {"messages": state["messages"]}
 
         tool_results: list[BaseMessage] = []
+        updates = {}
 
         for tool_call in last_message.tool_calls:
             result = self._execute_tool(
@@ -233,10 +234,29 @@ class Agent:
             )
             tool_results.append(result)
 
+            if tool_call.get("name") == "find_customer_by_identifier":
+                try:
+                    customer_data = json.loads(result.content) if result.content else {}
+                    if isinstance(customer_data, list):
+                        customer_data = customer_data[0] if customer_data else {}
+                    if customer_data and customer_data.get("party.", {}).get("id", 0):
+                        updates["customer_name"] = customer_data.get("party.", {}).get(
+                            "name", "Cliente"
+                        )
+                        updates["customer_id"] = customer_data.get("party.", {}).get(
+                            "id", 0
+                        )
+                except (json.JSONDecodeError, KeyError):
+                    pass
+
             if self._post_tool_hook:
                 self._post_tool_hook(state, result)
 
-        return {"messages": state["messages"] + tool_results}
+        result_dict = {"messages": state["messages"] + tool_results}
+        if updates:
+            result_dict.update(updates)
+
+        return result_dict
 
     def _execute_tool(
         self, tool_call: dict, customer_id=None, customer_name=None

src/naliiabot/bot/prompts/prompts/prompts_template.yaml

@@ -21,6 +21,13 @@ prompts:
         que puedas obtener a travez de las tools.
       - Destaca opciones importantes con `código inline`.
 
+    IMPORTANTE - Identificación del Cliente:
+      - Cuando el usuario proporcione un número de teléfono, documento de identidad,
+        DEBES inmediatamente llamar a la herramienta find_customer_by_identifier con ese valor.
+      - No asumas que ya conoces al cliente, verifica su identidad usando la herramienta.
+      - Ejemplo: Si el usuario dice "mi teléfono es 3016859278" o "3016859278", llama inmediatamente
+        a find_customer_by_identifier con ese identificador.
+
     </Reglas de Conversación>
 
     <Límites éticos y legales (INQUEBRANTABLES)>
@@ -53,7 +60,7 @@ prompts:
     - schedule_appointment: Agendar y confirmar cita.
     - find_service_centers: Consultar los centros de atencion o servicio disponibles.
     - find_products_and_services: Consultar los productos y servicios disponibles con precios.
-    - find_customer_by_identifier: Buscar cliente por telefono, email o numero de documento.
+    - find_customer_by_identifier: Buscar cliente por telefono, email o numero de documento. SIEMPRE llama esta herramienta cuando el usuario proporcione un identificador.
 
     </Tools Disponibles Para Brindar Atencion al Cliente>
     """

src/naliiabot/bot/tools/naliia_tools.py

@@ -24,12 +24,32 @@ class NaliiaTools:
         return [
             self.get_current_datetime,
             self.get_tomorrow_date,
+            self.register_customer,
             self.schedule_appointment,
             self.find_service_centers,
             self.find_products_and_services,
             self.find_customer_by_identifier,
+            self.check_mcp_connection,
         ]
 
+    @tool
+    def check_mcp_connection(self) -> str:
+        """
+        Verifica la conexión con el servidor MCP.
+
+        Returns:
+            str: "connected" si el servidor está disponible, "disconnected" si no hay conexión.
+        """
+
+        async def call_tool():
+            async with _MCP_CLIENT:
+                result = await _MCP_CLIENT.ping()
+                logger.info(f"MCP connection status: {result}")
+                return True
+
+        is_connected = asyncio.run(call_tool())
+        return "connected" if is_connected else "disconnected"
+
     @tool
     def get_tomorrow_date() -> str:
         """
@@ -43,7 +63,6 @@ class NaliiaTools:
             - No se aceptan fechas en el pasado con respecto a esta fecha.
             - Utiliza la zona horaria de Colombia (America/Bogota, UTC-5).
         """
-
         td = timedelta(days=1)
         tomorrow = datetime.now().date() + td
         tomorrow_date_formated = tomorrow.isoformat()
@@ -73,6 +92,41 @@ class NaliiaTools:
 
         return today_date_formated
 
+    @tool
+    def register_customer(name: str, cellphone: str, email: str = None) -> bool:
+        """
+        Registra un nuevo cliente
+
+        Args:
+            name: Nombre Completo del Cliente.
+            cellphone: Numero de Celular o Contacto.
+
+        Returns:
+            list: En caso del cliente fuese creado exitosamente se obtendra una lista con el id del cliente en la base de datos.
+                    Ejemplo: [1]
+        """
+
+        identifiers = {
+            "type": "mobile",
+            "code": cellphone
+        }
+        
+        async def call_tool():
+            async with _MCP_CLIENT:
+                result = await _MCP_CLIENT.call_tool(
+                    'create_customer', {
+                        "name": name,
+                        "identifiers": identifiers
+                        })
+
+                logger.info(result.content[0].text)
+
+            return result
+        
+        result = asyncio.run(call_tool())
+
+        return result.content[0].text
+
     @tool
     def find_customer_by_identifier(identifier: str) -> str:
         """

src/naliiabotapi/api/v1/webhooks/chat_hook.py

@@ -15,7 +15,7 @@ async def send_whatsapp_message(request_data: SendMessageScheme):
     Envía un mensaje de texto a través de la API de WhatsApp.
     """
     # instance_url = request_data["instance_url"]
-    instance_url = 'http://192.168.58.109:8080'
+    instance_url = "http://192.168.58.109:8080"
     instance_name = request_data["instance_name"]
     apikey = request_data["apikey"]
     jid = request_data["jid"]
@@ -65,18 +65,27 @@ async def webhook_chat(request: Request, agent=Depends(get_agent)):
 
         config = {"configurable": {"thread_id": thread_id}}
 
+        existing_state = await agent.checkpointer.aget(config)
+
+        if existing_state is None:
             initial_state = {
                 "messages": [HumanMessage(content=user_message)],
                 "llm_calls": 0,
-            "customer_phone": "",
+                "customer_phone": customer_phone,
                 "customer_name": "",
                 "customer_id": 0,
             }
-
-        existing_state = await agent.checkpointer.aget(config)
-        if existing_state is None:
-            initial_state["customer_phone"] = customer_phone
             logger.info(f"Nueva conversación iniciada con cliente: {customer_phone}")
+        else:
+            initial_state = {
+                "messages": existing_state["messages"]
+                + [HumanMessage(content=user_message)],
+                "llm_calls": existing_state.get("llm_calls", 0),
+                "customer_phone": customer_phone,
+                "customer_name": existing_state.get("customer_name", ""),
+                "customer_id": existing_state.get("customer_id", 0),
+            }
+            logger.info(f"Conversación reanudada con cliente: {customer_phone}")
 
         agent_response = await agent.ainvoke(initial_state, config=config)
         agent_response_content = agent_response["messages"][-1].content

src/ui/src/ui/agent_client.py

@@ -10,7 +10,7 @@ class AgentClient:
         logger.info(f"Sending message to agent: {message}")
 
         response = await self._client.post(
-            "http://localhost:8010/chat",
+            "http://192.168.58.109:8010/chat",
             json={"messages": message},
             timeout=60
         )