diff --git a/src/naliiabot/bot/agent/schemas.py b/src/naliiabot/bot/agent/schemas.py
index f718204..4af10c1 100644
--- a/src/naliiabot/bot/agent/schemas.py
+++ b/src/naliiabot/bot/agent/schemas.py
@@ -7,3 +7,5 @@ class MessagesState(TypedDict):
     messages: Annotated[list[AnyMessage], add_messages]
     llm_calls: int
     customer_phone: str
+    customer_name: str
+    customer_id: int
diff --git a/src/naliiabot/bot/prompts/prompts/prompts_template.yaml b/src/naliiabot/bot/prompts/prompts/prompts_template.yaml
index d825884..005b588 100644
--- a/src/naliiabot/bot/prompts/prompts/prompts_template.yaml
+++ b/src/naliiabot/bot/prompts/prompts/prompts_template.yaml
@@ -49,6 +49,8 @@ prompts:
     - get_current_datetime: Consultar fecha y hora actual para tomar desciciones.
     - schedule_appointment: Agendar y confirmar cita.
     - find_service_centers: Consultar los centros de atencion o servicio disponibles.
+    - find_products_and_services: Consultar los productos y servicios disponibles con precios.
+    - find_customer_by_identifier: Buscar cliente por telefono, email o numero de documento.
 
     </Tools Disponibles Para Brindar Atencion al Cliente>
     """
diff --git a/src/naliiabot/bot/tools/naliia_tools.py b/src/naliiabot/bot/tools/naliia_tools.py
index 79ae1e3..554d8e9 100644
--- a/src/naliiabot/bot/tools/naliia_tools.py
+++ b/src/naliiabot/bot/tools/naliia_tools.py
@@ -27,6 +27,7 @@ class NaliiaTools:
             self.schedule_appointment,
             self.find_service_centers,
             self.find_products_and_services,
+            self.find_customer_by_identifier,
         ]
 
     @tool
@@ -72,6 +73,32 @@ class NaliiaTools:
 
         return today_date_formated
 
+    @tool
+    def find_customer_by_identifier(identifier: str) -> str:
+        """
+        Busca un cliente por su identificador (teléfono, email o número de documento).
+
+        Args:
+            identifier: Identificador del cliente (teléfono, email o número de documento).
+
+        Returns:
+            str: JSON con la información del cliente encontrado.
+                 Estructura: {"id": int, "name": str, "phone": str, "email": str}
+                 Ejemplo: '{"id": 1, "name": "Juan Perez", "phone": "573001234567", "email": "juan@example.com"}'
+                 Retorna "{}" si no se encuentra el cliente.
+        """
+
+        async def call_tool():
+            async with _MCP_CLIENT:
+                result = await _MCP_CLIENT.call_tool(
+                    "find_customer_by_identifier", {"identifier": identifier}
+                )
+                logger.info(result.content[0].text)
+                return result
+
+        result = asyncio.run(call_tool())
+        return result.content[0].text
+
     @tool
     def find_service_centers():
         """
diff --git a/src/naliiabotapi/api/v1/webhooks/chat_hook.py b/src/naliiabotapi/api/v1/webhooks/chat_hook.py
index cb3141b..eb07e90 100644
--- a/src/naliiabotapi/api/v1/webhooks/chat_hook.py
+++ b/src/naliiabotapi/api/v1/webhooks/chat_hook.py
@@ -3,12 +3,15 @@ from langchain.messages import HumanMessage
 from ...dependencies import get_agent
 from ....logger import logger
 from ....schemes.chat_schemes import SendMessageScheme
+from naliiabot.bot.tools.naliia_tools import NaliiaTools
 import httpx
 import json
 
 
 router = APIRouter()
 
+_TOOLS = NaliiaTools()
+
 
 async def send_whatsapp_message(request_data: SendMessageScheme):
     """
@@ -68,11 +71,36 @@ async def webhook_chat(request: Request, agent=Depends(get_agent)):
             "messages": [HumanMessage(content=user_message)],
             "llm_calls": 0,
             "customer_phone": "",
+            "customer_name": "",
+            "customer_id": 0,
         }
 
         existing_state = await agent.checkpointer.aget(config)
         if existing_state is None:
             initial_state["customer_phone"] = customer_phone
+
+            find_customer_tool = _TOOLS.find_customer_by_identifier
+            customer_result = await find_customer_tool.ainvoke(
+                {"identifier": customer_phone}
+            )
+
+            try:
+                customer_data = json.loads(customer_result)
+                if isinstance(customer_data, list):
+                    customer_data = customer_data[0] if customer_data else {}
+                if customer_data and customer_data.get("id"):
+                    initial_state["customer_name"] = customer_data.get("party.", {}).get("name", "Cliente Final")
+                    initial_state["customer_id"] = customer_data.get("id", 0)
+                    logger.info(
+                        f"Cliente registrado encontrado: {initial_state["customer_name"]} (ID: {initial_state["customer_id"]})"
+                    )
+                else:
+                    logger.info(
+                        f"Cliente no encontrado para el teléfono: {customer_phone}"
+                    )
+            except (json.JSONDecodeError, AttributeError) as e:
+                logger.error(f"Error al parsear datos del cliente: {e}")
+
             logger.info(f"Nueva conversación iniciada con cliente: {customer_phone}")
 
         agent_response = await agent.ainvoke(initial_state, config=config)